Utilities

Shaping the energy world of tomorrow

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Industries Utilities

Innovative solutions for the energy industry: efficient, flexible, future-proof

Whether it's regulatory requirements, new customer expectations, or standardizing and reducing the cost of sales and customer service processes, solving these issues has been one of our core competencies since the company's foundation!

Our Utilities team has years of experience in the core processes of the energy industry, combining complex process knowledge with deep technological understanding. Take a look at our utilities services and set the course for the utilities processes of the future!

SAP for Utilities: Our specialty

As a Special Expertise Partner of SAP, we have extensive knowledge of the latest software generation, SAP S/4HANA Utilities. As part of the Diamond Initiative for partners, SAP has also recognized us as a focus partner in the Energy sector.

Enhancing the SAP standard with Natuvion add-ons

From load management to metering point operation billing, we offer useful extensions to the SAP for Utilities standard, tailored specifically to the market requirements and regulatory frameworks of the energy markets. This increases flexibility and performance in many areas.

Our Utilities Services

SAP S/4HANA Utilities transformation projects
From strategic planning to technical implementation and seamless go-live, we know what it takes to successfully transform to SAP S/4HANA Utilities. With proven transformation methods, deep industry knowledge, and extensive experience, we guide you through every step of the way. This ensures not only the success of your transformation project, but also the future viability of your SAP system.

Your advantages:
- Shorter project duration: Efficient methods and clear structures accelerate implementation.
- Reduced costs and risks: Optimized processes and thorough planning minimize unexpected efforts.
- Increased security: Proven tools and methods ensure seamless implementation.
Implementation of energy apps
We know the processes and data structures of utilities inside out, and we use this deep knowledge to drive the digital transformation of our clients. This includes implementing innovative energy industry apps within SAP IS-U, S/4HANA Utilities, SAP Fiori, and BTP.

Your advantages:
- Industry expertise: Deep understanding of the specific business processes and information needs of utilities.
- Innovative solutions: Deployment of leading-edge digital solutions – both on-premise and cloud-based.
- Holistic approach: Expertise in project management and solution architecture for successful implementation of your transformation projects.
Implementation of processes and data formats for market communication
The energy industry is under constant pressure to meet regulatory requirements and short-term changes. The solution: digitization and high automation of processes. We help our customers implement these requirements in increasingly complex energy IT system landscapes.

Your advantages:
- Increased security for regulatory requirements: Efficient change management according to GPKE, GeLi Gas, GaBi Gas, WiM, MaBiS, and MPES for the market roles of network operators, suppliers, and metering point operators (gMSB, wMSB).
- Seamless processes and maximum compliance: Adaptation of electronic data exchange to the latest EDI@ENERGY standards.
Mapping MaBis and GeLiGas processes for energy data management
With the increasing complexity of regulatory requirements in areas such as WiM, MaBiS, Redispatch, or GeLiGas, a powerful energy data management (EDM) system is becoming increasingly important. We support companies optimize existing processes and efficiently implement new requirements.

Your advantages:
- Regulatory compliance: Ensure compliance with current regulations through customized specifications and adjustments in MaBiS, GeLiGas, and Redispatch processes.
- Optimized balancing and master data processes: Development of balancing procedures for electricity and gas as well as verification, extension or standardization of EDM master data.
- Efficient load profile data management: Adapt and expand completeness control and demand management for load profile data management.
Implementation of device management processes (conventional and smart metering systems)
Functioning metering systems are the first step in the utility process chain. Smart metering systems (iMSys) are driving the digital transformation of the energy industry and the realization of the energy transition. We support energy suppliers in integrating metering systems into their core processes, regardless of their market role as metering point operators, network operators, or suppliers.

Your advantages:
- Seamless process integration: Support for the smooth integration of metering systems, ensuring efficiency and process security.
- Industry-wide expertise: Tailored solutions for all market roles, taking into account the specific requirements of each role.
- Future-proofing and digitalization: Driving digital transformation through the implementation of smart metering systems (iMSys), which play a key role in the energy transition.
Implementation of all relevant billing processes for electricity, gas, water, wastewater, and heat
Natuvion combines innovative approaches to product management and billing with holistic integration scenarios into existing digital platforms. The result: a significantly shortened time-to-market and flexibility for your billing processes. This is how we support you as a reliable partner on your way to next generation billing.

Your advantages:
- Innovative technologies: Design and planning of modern billing solutions in SAP for Utilities with SAP S/4HANA, SAP BRIM, SAP Subscription Billing, and SAP Cloud for Utilities – tailored to all market roles.
- Flexibility through Natuvion add-ons: Enhancement of standard solutions with customizable add-ons for optimal representation of products and additional options.
- Future-proof processes: Consulting on the optimization of your billing processes and the implementation of new business ideas and regulatory requirements.
Implementation of accounts payable and accounts receivable processes in the subledger
Efficient financial and cash management processes are the backbone of every company, including those in the utility sector. We help our customers in operating and evolving these processes, guide them through digital transformation, and create the foundation for optimal use of self-service.

Your advantages:
- Customized solutions: Design and implementation of extensions to existing or new digital solutions in SAP S/4HANA Utilities, SAP FI-CA, and SAP Finance.
- Seamless payment integration: Integration of modern payment service providers such as PayPal, Apple Pay, or Payone for greater customer satisfaction and more efficient payment processing.
- Streamlined cash management: Leverage the latest technologies, such as SAP Cash Management, to streamline processes.
Implementation of customer service processes
The energy transition has put the customer at the center of the utility industry. Direct and personalized customer contact, combined with fast, standardized processes are key objectives. A positive customer experience is becoming a key competitive differentiator. We support you in achieving these goals.

Your advanatges:
- Innovative CRM solutions: Design and planning of innovative customer relationship management solutions, taking into account the latest CRM cloud systems such as SAP C/4HANA or Salesforce.
- Optimized customer processes: Integrated customer service functionality in SAP S/4HANA Customer Management with:
  - Modern SAP Fiori design for an easy-to-use experience
  - Configurable, expandable 360-degree customer overview
  - Efficient sales contract management in a harmonized SAP S/4HANA data model
  - Easy cloud integration management through APIs (e.g., SAP Commerce Cloud)
- Flexibility and integration: Tailored integration scenarios for CRM systems (e.g., Salesforce, MS Dynamics) and online portals that make your IT landscape efficient and future-proof.
Process automation for utility companies
Smooth-running applications are the foundation of stable business operations. However, real efficiency gains lie in automating your processes – and that's where we come in. With deep expertise in energy industry IT platforms, we help you optimize your systems and elevate your processes to the next level.

Your advantages:
- Comprehensive expertise: Our automation approaches cover all relevant modules – from SAP ERP, IS-U, CRM, FI-CA to SAP S/4HANA – specifically for the utility industry.
- Efficiency through RPA: By using Robotic Process Automation (RPA) and artificial intelligence (AI), digital assistants take over regularly occurring standard tasks. These digital helpers enhance your process efficiency, reduce errors, and increase productivity.

With Natuvion's expertise and specialized software, we were able to transform extremely large ERP and CRM systems with minimal business impact and very high quality.

Sibylle Diederich

E.ON Program Manager

Natuvion has been a great support to us in many ways, and despite working with them virtually for almost two years, communication has been excellent. We are delighted to be taking the reins of ILM into our own hands.

Frank Bahr

IT Project Leader, Vattenfall

Modern IT solutions are more important than ever for utilities and are the basis for the success of the energy transition. To support customers on their way, the three partners cronos, Energy4U, and Natuvion have joined forces, with support from SAP, to create the Utilities Enablement Community for SAP. The goal of the community is to enable a standardized transformation process on SAP Utilities Core, reducing the time, costs, and risks of a transformation project for utilities while increasing security.

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As a member of the Federal Association of Energy Market Service Providers (BEMD), our utilities experts actively participate in the association's working groups, supporting its role as a representative of interests. The BEMD takes positions on ongoing decision-making processes with committees, associations, and legislators, and provides an information platform. Whether it's about quality standards, process flows, or legally mandated obligations, the BEMD is committed to an internal and external market where energy market service providers and utility companies can achieve success together.

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In Focus

Insights from American Utility providers on their transformation journey

The utility sector is undergoing a significant transformation, shifting from its traditional office-focused approach to a more digitally driven and customer-centric business model. To accomplish this, utility companies are increasingly embarking on data transformation initiatives. Natuvion partnered with Utegration in to survey US utility companies, aiming to gain a comprehensive understanding of the challenges and opportunities they face in terms of business transformation. Learn about the insights on our blog.

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