Efficient Processes for Increased Customer Satisfaction at Harz Energie

Smart moving process

Moving to a new home, a different place, is typically a stressful event with a long list of activities requiring organizational skills. The last thing you need is an exhausting back and forth with your utility supplier. From a utility point of view, this process is a daily routine that always consists of the same repetitive tasks, and thus is perfectly suited to be automated by Robotic Process Automation (RPA).

The above all being good reasons for Harz Energie to select the process of relocation with its move-in and move-out scenario, and issuing the welcome letter to be automated by introducing RPA.

Process efficiency vs routine tasks

Read our success story to find out how and in what timeframe the implementation of RPA took place and what process improvements were achieved as a result.